Frequently Asked Questions (FAQ)
Welcome to the Sulayla Beauty FAQ page! Below you’ll find answers to the most common questions about our products, ordering process, and policies. If you can’t find the answer you’re looking for, please contact us at support@sulaylabeauty.com.
General Questions
Who is Sulayla Beauty?
Sulayla Beauty is an online beauty retailer offering high-quality hair and beauty products directly to consumers. We are based in the United Kingdom and ship both domestically and internationally.
Are your products authentic?
Yes, all our products are 100% authentic, sourced directly from trusted manufacturers and suppliers.
Do you offer wholesale services?
No, we only sell directly to consumers and do not offer wholesale or B2B services.
Ordering & Payment
How can I place an order?
Orders can be placed directly through our website:
- Add items to your shopping basket.
- Proceed to checkout.
- Complete payment securely using Revolut Pay or PayPal.
You will receive an email confirmation once your order has been successfully placed.
What payment methods do you accept?
We accept:
- Revolut Pay
- PayPal
All payments are processed securely through our approved payment providers.
Can I cancel or amend my order after it has been placed?
If your order has not yet been dispatched, we may be able to cancel or amend it. Please contact us immediately at support@sulaylabeauty.com with your order number.
If the order has already been shipped, it must be returned to us at your expense for a refund.
Shipping & Delivery
Where do you ship to?
We ship both within the UK and internationally.
How much does delivery cost?
Delivery costs depend on your location and the chosen shipping method. Exact charges will be displayed during checkout.
How long does delivery take?
- UK Orders: 3–5 business days after dispatch.
- International Orders: Delivery times vary based on the destination and local postal services.
Please note that international customers are responsible for any customs duties, taxes, or fees.
Can I track my order?
Yes, once your order has been dispatched, you will receive a confirmation email with a tracking number (if tracking is available).
Returns & Refunds
What is your returns policy?
We offer a 28-day no-quibble returns policy for unopened, unused items in their original packaging. If you are not satisfied with your purchase, please email returns@sulaylabeauty.com to initiate the process.
Who pays for return shipping?
Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
How long does it take to process a refund?
Once we receive your returned item, refunds are typically processed within 7 business days. Refunds will be issued to the original payment method used for the order.
What if my item is faulty or damaged?
If your item arrives faulty or damaged, please contact us immediately at support@sulaylabeauty.com. We will arrange for a replacement or a full refund, including any postage costs.
Products & Stock
What if the item I want is out of stock?
We regularly restock popular items, so please check back soon. Alternatively, you can contact us at support@sulaylabeauty.com for an estimated restock date.
Do you offer product samples?
We do not currently offer product samples.
How accurate are the product descriptions and images?
We strive to ensure that all product descriptions and images are accurate. However, slight variations in color or packaging may occur due to manufacturer updates or digital screen differences.
Promotions & Discounts
How do I use a promotional code?
Enter your promotional code at checkout to apply the discount. Please note that only one code can be used per order.
Do you offer student discounts?
We do not currently offer student discounts, but we frequently run promotions and sales. Subscribe to our newsletter to stay updated!
Account & Privacy
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders, save shipping addresses, and receive updates on promotions.
How do you protect my personal information?
Your personal information is securely stored and used only for order processing and customer service. We do not share your information with third parties. For more details, please see our Privacy Policy.
Can I delete my account?
Yes, you can request account deletion by contacting us at support@sulaylabeauty.com. Please note that deleting your account will remove all order history.
Contact Us
If you have any further questions, please don’t hesitate to get in touch:
- Email: support@sulaylabeauty.com
- Address: Sulayla Beauty Ltd, 1 Upper Hitch, Watford, Hertfordshire. WD19 5AW
We’re here to help!