At Sulayla Beauty Ltd, we aim to ensure your complete satisfaction with every purchase. If for any reason you are not entirely happy with your order, you can return it in line with our policy below.
28-Day No Quibble Guarantee
- If you change your mind or are unsatisfied with your purchase, you may return the unopened and unused product(s) within 28 days of receiving your order for a full refund.
- To process your return, include a brief note with your name, address, order number, and reason for returning the item(s).
How to Return
- Returns are accepted for UK and Channel Island customers only.
- Please send your return to:
Sulayla Beauty Returns Department
1 Upper Hitch
Watford
Hertfordshire
WD19 5AW
Faulty or Damaged Goods
- If you receive an item that is faulty or damaged, your statutory rights remain unaffected. Please contact our customer service team for assistance.
Hygiene & Safety
- For reasons of hygiene and safety, we cannot accept returns or provide refunds for grooming products or cosmetics that have been removed from their original packaging or show signs of use, unless the items are faulty.
For further assistance, please contact our customer service team at returns@sulaylabeauty.com.
We appreciate your understanding and look forward to serving you again!