These terms and conditions apply to the use of www.sulaylabeauty.com (“this Website”). By accessing, browsing, or placing an order through “this Website,” you agree to be bound by the Terms and Conditions outlined below.
The term “This Website” refers to Sulayla Beauty Limited trading as Sulayla Beauty.
If you do not wish to be legally bound by these terms and conditions, please exit our Website immediately and delete your browsing history.
If you have any concerns or questions regarding our Terms and Conditions, please contact our customer service team at support@sulaylabeauty.com.
General Information
Sulayla Beauty Limited operates this Website and is registered in the United Kingdom. Our registered office is: [Insert Address Here].
This Website is governed by the laws of the United Kingdom (UK). Sulayla Beauty Limited reserves the right to amend or modify these Terms and Conditions at any time without notice. Continued use of the Website following any such changes constitutes your acceptance of the revised Terms and Conditions.
Intellectual Property
All content on this Website, including but not limited to text, images, logos, and page design, is the property of Sulayla Beauty Limited and is protected by copyright laws. You may not reproduce, distribute, or use any content from this Website without prior written consent from Sulayla Beauty Limited.
Use of this Website
By using this Website, you agree not to:
- Use it for unlawful purposes.
- Copy, reproduce, or distribute content from this Website without permission.
- Impersonate another person or entity.
- Provide false or misleading personal information.
You must ensure that all personal information provided during registration is accurate and up-to-date. You can update your information by logging into your account on this Website.
Sulayla Beauty Limited reserves the right to modify, suspend, or discontinue this Website, including any features or services, without notice.
Product Information
Sulayla Beauty Limited strives to ensure that all product descriptions, images, and prices are accurate. However, minor discrepancies may occur due to variations in photography or updates by manufacturers.
If you are not satisfied with a product, you may return it under the terms of our Returns Policy.
Placing Your Order
- Orders must be placed and paid for via this Website.
- After placing an order, you will receive an email confirmation with your unique order reference number. If you do not receive this, please contact us immediately.
- Once your order has been dispatched, you will receive a dispatch confirmation email.
Sulayla Beauty Limited reserves the right to decline an order for reasons including but not limited to:
- The product being out of stock.
- Inability to process your payment.
- Pricing or description errors.
Payment Options
We accept the following payment methods:
- Revolut Pay
- PayPal
Payments are processed securely through our approved payment providers. Sulayla Beauty Limited does not store credit card details.
Shipping & Delivery
We aim to dispatch orders within 2-3 business days. Delivery times may vary based on your location:
- UK Orders: Typically arrive within 3-5 business days.
- International Orders: Delivery times depend on local postal services and customs.
For international orders, customers are responsible for any customs duties, taxes, or fees imposed by their country.
Returns & Cancellations
Returns Policy
We offer a 28-day no-quibble returns policy for unopened and unused products in their original packaging.
- To initiate a return, email returns@sulaylabeauty.com with your order number and reason for the return.
- Return shipping costs are the customer’s responsibility unless the item is faulty or incorrect.
For hygiene reasons, we cannot accept returns for opened cosmetics or grooming products unless they are faulty.
Order Cancellation
You may cancel your order before it is dispatched by emailing support@sulaylabeauty.com. If the order has already been shipped, it must be returned to us at your expense for a refund.
Faulty or Damaged Goods
If you receive a faulty or damaged product, please contact us within 28 days of receipt. We will offer a replacement or a full refund once the product has been returned.
Privacy & Data Protection
Sulayla Beauty Limited respects your privacy and handles your personal data in accordance with applicable UK laws. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
Promotions & Discounts
From time to time, we may offer promotional codes or discounts. These promotions are subject to the terms stated in their specific offers and may not be combined with other discounts.
Contact Information
For any queries regarding these Terms and Conditions, you can reach us at:
- Email: info@sulaylabeauty.com
- Mail: Sulayla Beauty Ltd, 1 Upper Hitch, Watford, Hertfordshire. WD19 5AW
Thank you for choosing Sulayla Beauty. We look forward to serving you!